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By click the check box you are declaring that you have read the information provided regarding our procedures and restrictions and agree to use our service. We appreciate your patronage and look forward to servicing your dry cleaning needs as efficiently as possible.



As a pick up and delivery customer of Avenue Express Payment is due upon receipt.

The information gathered here is protected as a secure online transaction.

Avenue Express will be closed on all major holidays. This could affect your pick up and delivery days in which case all efforts will be made to meet your needs as efficiently as possible.



Claims

Claims must be reported to Avenue Express within 14 days of having the garment delivered or notice missing in writing. A form for this is available by calling 705-745-3153 or 905-436-6586 and speak to our customer service representative. The service form must be accompanied by the original dry cleaning or laundry receipt that is attached with your delivered items. Without proper receipt 3 times the cost of the item will be reimbursed to the customer via an instore credit. No cash will be given as reimbursement for the value of the garment.



Due to depreciation of garments Avenue Express used the International Fabricare Institute Fair Claims Guide for reimbursement. After reimbursement is given the item then becomes the sole property of Avenue Express and will not be returned.



All claims reported will be settled within 3 weeks after the Avenue Express service form is completed and accompanied by all the appropriate receipts. Avenue Express is not responsible for garment that are left in our care for over 90 days without prior arrangements.



Re-Cleaning Policy

If after your items are returned and within 2 days you deem that you are not completely satisfied with the quality of our cleaning we will re-clean the garment free of charge. Please phone our Customer Service Representative at either 705-745-3153 or 905-436-6586.



Late Delivery

If unusual circumstances should arise and your items cannot be delivered to you during the scheduled day it will be delivered to you immediately the following day.



Right to Refuse Service

Avenue Express reserves the right to refuse service to any customer.